Shipping & Delivery Policy

Last updated: 24-10-2025

At EB Collective, we take great care to process and deliver your order as efficiently as possible.

This policy outlines our processing times, shipping methods, estimated delivery periods, and responsibilities once your order has been dispatched.

1. Processing Time

Orders are processed within 1–3 business days after payment has been confirmed.
Once your order has been dispatched, you will receive an email containing your tracking details.

Please note that during peak seasons or promotional periods, processing times may vary slightly.

2. Delivery Time

The average delivery time is 7–20 business days, depending on your location and customs clearance.

All delivery times are estimates only and may vary due to factors such as customs inspections, courier delays, or public holidays.

EB Collective is not liable for any delay in delivery once the parcel has been handed over to the shipping carrier.

3. Shipping Origin and Method

All orders are shipped directly from our international supplier warehouse in China.
As this is an international shipment, customs duties, import taxes, or local handling fees may apply depending on your country’s regulations. These charges are entirely the responsibility of the customer.

All orders include tracking, and tracking information will be provided once your order has been shipped.

4. Shipping Costs

Shipping costs are calculated at checkout based on destination, parcel weight, and shipping method.

Any import taxes, duties, or customs charges are not included in the product price and must be paid by the customer upon delivery if applicable.

5. Responsibility During Shipping

Once your order has been shipped and tracking information has been issued, responsibility for the shipment transfers to the customer.

EB Collective is not responsible for:

• Parcels marked as “delivered” by the courier but not received by the customer;
  

• Delays, loss, or damage occurring after the parcel has been handed to the carrier;
  

• Customs delays or additional charges imposed by local authorities.
  

Customers are responsible for ensuring that their shipping information is accurate and complete.

Address corrections can only be made within 24 hours of placing the order.
If an incorrect address is provided, all reshipping fees and related costs are the responsibility of the customer.

6. Failed or Returned Deliveries

If a parcel is returned to our warehouse due to an incorrect address, failed delivery attempt, or unclaimed package, any reshipping costs and applicable import duties are the responsibility of the customer.

7. Tracking and Support

Customers can track their order using the tracking number provided by email once the order has been dispatched.

If you have any questions or concerns regarding your shipment, please contact us at:
info@matildasydney.com