Payment Policy

Last updated: 24-10-2025

At EB Collective, we provide a secure and convenient payment process to ensure a smooth shopping experience for our customers.
This policy explains our accepted payment methods, processing terms, and refund procedures.

1. Accepted Payment Methods

We currently accept the following payment methods:

• Credit Card (Visa, Mastercard, Maestro)
  

• Apple Pay
  

• Google Pay
  

• Shop Pay
  
  

All payments are processed securely through trusted third-party payment providers.

2. Secure Transactions

All transactions are processed using SSL-encrypted connections to ensure that your personal and payment data remain protected.
EB Collective does not store or have access to your credit card or payment details — these are handled directly by the payment provider.

3. Payment Processing

Orders are processed once full payment has been received and confirmed.
If payment is declined or not authorised, the order will not be completed.

EB Collective reserves the right to cancel or refuse any order in cases of suspected fraud, unauthorised activity, or incorrect payment information.

4. Currency and Fees

All prices are listed in Australian Dollars (AUD) unless otherwise stated.
Any currency conversion fees, international transaction charges, or local taxes imposed by your bank or payment provider are the responsibility of the customer.

5. Refunds

If you are entitled to a refund (for example, following an approved return under our Refund Policy),
the refund will be issued to your original payment method within 14 business days after inspection of the returned product.

Refund times may vary depending on your bank or payment processor.

6. Contact

For any questions or issues related to payments, please contact our support team at:
 info@matildasydney.com